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Engineering Productivity Pack (EPP) – Terms and Conditions

(effective date: 1 October 2025, published at caddpro.com.au/terms)

Welcome! Thanks for choosing the Engineering Productivity Pack (EPP) from CaddPro Pty Ltd ABN: 12 083 076 297. We’ve kept these terms as straightforward as possible while still making sure everyone is protected. By installing, paying for, or using EPP, you’re agreeing to these terms.

1. What You’re Getting

  • EPP is a set of productivity tools designed to complement Bentley Systems software (like MicroStation, OpenRoad, OpenRail, and OpenBuildings).
  • When you pay for a subscription, you’re getting a licence to use the software – you don’t own the software itself.
  • The licence includes updates, maintenance, and enhancements for the duration of your subscription (usually 12 months).

2. Licence Model

EPP works on a named user honesty system:

  • Named User = one person on one PC.
  • Site = your company or legal entity.
  • Region = a State within a country (e.g., Victoria, Australia).
  • Global = worldwide, across all company locations and offices.

How it works:

  1. At the start of each subscription, you let us know how many Bentley named users you have.
  2. Our pricing is based on bands of named users in your invoicing region (with data reported by Bentley’s licensing tool).
  3. You can install EPP on any computer worldwide within your company.
  4. EPP can be used across multiple offices or joint ventures, as long as they’re under your company’s control.
  5. Any number of Bentley Named users can use the software.

3. Pricing and Payment

  • All prices are in USD (unless we say otherwise).
  • Pricing is valid for a 12-month subscription term.
  • GST applies only to sales in Australia.
  • Payment of an invoice means you’ve accepted these terms.

4. Renewal

  • Each licence runs for 12 months.
  • To keep receiving updates, enhancements, and support, you’ll need to renew for another 12-month term.

5. Updates to Terms

  • We may update these terms from time to time.
  • The most recent version will always be available at caddpro.com.au/terms.
  • By continuing to use EPP after changes are posted, you agree to the updated terms.

6. What We Promise (and Don’t)

We promise:

  • EPP is developed with care to help you work faster with Bentley software.
  • We’ll provide updates and support during your subscription term.

We don’t promise:

  • That EPP will always be 100% bug-free or compatible with every future version of Bentley software.
  • That results from EPP will always be error-free – it’s your responsibility to check them.

Think of EPP like any other tool in your toolbox: it helps you get the job done, but you’re in control of the final work.

7. Liability

We need to be clear:

  • CaddPro is not liable for any losses, damages, costs, or claims that come from using (or being unable to use) EPP.
  • This includes direct, indirect, incidental, or consequential losses – whether from errors in the software, project delays, or unexpected outcomes.
  • You accept full responsibility for verifying the accuracy of any outputs created with EPP.

8. Ownership

  • All intellectual property rights in EPP remain with CaddPro Pty Ltd.
  • You own the outputs you create using EPP (designs, drawings, models, reports, etc.).

9. Disputes

  • If a dispute arises, it will be handled under Australian law and in an Australian court.
  • That said, we’d much rather sort things out with a conversation before it ever gets that far.

10. Wrapping Up

By paying for or using EPP, you agree to these terms.
If you don’t agree, please don’t use the software.

If you have any questions, drop us a line at info@caddpro.com.au – we’re always happy to help.